No, I’m not being sarcastic. I’ve done plenty of complaining about Createspace and Amazon, while acknowledging most of my problems are self-inflicted, and I feel I should give credit where it’s due. When I ordered two copies of Stony Creek, my latest book, one of them arrived with a corner on one page not trimmed properly. It was turned up and obviously missed the cut and looked a bit shabby. I sent an email and a photo to Createspace and had the replacement copy in my hands within a week. Given I live in Australia and it was the week before Christmas I was surprised and delighted with their prompt service and no quibbles replacement. To make it even better I had changed the cover just after I bought the first copies and the replacement copy had the new cover. I trimmed the page on the original one and sent it off to my sister, who’s in hospital for a lengthy stay. So kudos to Createspace.
Now back to complaining . . . I’ve been changing some of the formatting and covers on my books already published with Amazon, partly because I’m learning more about the design process and want to improve them. Also I intend to gradually publish them all on Smashwords as well, as soon as the KDP Select period runs out on each, and I presume I can’t take across the covers I used Createspace Cover Creator for. Some I might just leave as they are on Amazon with different covers on Smashwords but if I’m no longer happy with the covers I figure I may as well re-design them now so they’ll be ready when I can take them to Smashwords.
The problem is making changes with Amazon and Createspace always seems to cause problems. At the moment I have one, Beast of War, showing up on my author page with the old cover but showing the new cover and formatting when you click on the Look Inside feature. It’s different again on my UK author page. Then another children’s book, Last Chance, shows the new cover on the author page, the old cover when you click Look Inside, and the new cover again when you click, that one.
Does anyone have any knowledge about this problem? I always email and eventually it gets sorted but I’m wondering if my emails actually have any effect or if, in fact, it just takes time (days or even weeks) for it all to go through the system anyway and I should just ignore it and wait?
We had a lovely Christmas, with all the family, and a BBQ at our son’s with lots of friends on Boxing Day. New Year will be quiet I expect–not a big event for us now. I hope yours will be safe and happy and all the best for the year ahead.